Policies & Information


Texture & colour variations

The nature of using offcuts of previous production runs means the fibre components will vary slightly. Therefore the colour and texture of the blankets will be very similar to each other, but not exactly the same.

Shipping

Orders will arrive approximately 2-4 business days after shipping for domestic services to major cities and major regional cities.

International orders are $30 flat rate, shipping Pack & Track. Orders will arrive approximately 10 days after shipping for international services.

Orders are processed and shipped from Erskine Park, NSW. The buyer will receive a shipment confirmation email with the shipping tracking number.

All orders placed on the weekend or a holiday will be sent on the next business day.

We are not responsible for lost or stolen packages.

Returns

We accept returns for products that are damaged or defective (due to manufacturing error) within 14 days of receipt of your order. Please email karina@seljakbrand.com.au with an explanation and photograph of the product and we will arrange a replacement product. It must be returned unused and in the same condition that you received it. It must also be in the original packaging. We do not offer refunds. To return your product, mail your product to:

PO Box 1811, Penrith BC. NSW 2751, Australia

The buyer is responsible for any return shipping costs.Your return will be processed as soon as possible; allow up to 7 days for shipping of your replacement product. We don’t guarantee that we will receive your returned item and recommend using a postal service with tracking.

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Taxes

For international orders, a customs duty may be charged to you depending upon the country in which you reside. Seljak Brand is not responsible for payment of this duty.